Organization Overview:
Habitat for Humanity of the Lehigh Valley is a nonprofit organization dedicated to building strength, stability, and self-reliance through shelter. We partner with individuals and families in our community to create affordable homeownership opportunities and improve housing conditions.
The ReStore plays a critical role in supporting this mission by generating funding through the sale of donated furniture, appliances, building materials, and home goods. Every donation and purchase helps reduce waste, keep usable items out of landfills, and directly supports Habitat’s work in the community.
At Habitat for Humanity of the Lehigh Valley, we are committed to fostering a collaborative, mission-driven environment where employees, volunteers, and community partners work together to make a lasting impact.
Position Overview: The Donations Specialist Assistant / Backup Driver supports the daily operations of the ReStore donation program by assisting with donation pickups, in-store processing, and customer interactions. This role works closely with the Donations Specialist to safely load, transport, and handle donated items while providing a positive and professional experience for donors and customers.
In the absence of the Donations Specialist, this position will operate the ReStore box truck to complete scheduled donation pickups, ensuring continuity of operations and service. The role plays a key part in maintaining an organized, clean, and efficient environment both on the truck and in the store, helping to ensure donated goods are processed and merchandised effectively to support the mission of Habitat for Humanity.
Essential Functions:
- Lift, move, and slide potentially heavy products frequently throughout shifts.
- Ride along on scheduled donation pickup routes as a truck assistant up to five days per week, as assigned by management.
- Assist with safely loading, securing, and unloading donated items including furniture, appliances, and building materials.
- Support the driver in maintaining a safe, organized truck and ensuring items are protected during transport.
- Assist customers and donors with carry-outs and general donation handling in-store and on-site.
- Support the donations team with accepting and respectfully declining donations in accordance with ReStore guidelines.
- Clean, price, and merchandise donated items consistently while in the store.
- Assist with donation intake, sorting, and placement to maintain organization, cleanliness, and safety in the store and warehouse.
- Operate the ReStore box truck when assigned, following all safety procedures and applicable regulations.
Core Functions:
- Provide excellent customer service and represent Habitat for Humanity professionally in all donor and customer interactions.
- Follow all safety procedures when lifting, loading, and working around trucks and equipment.
- Communicate effectively with drivers, team members, and supervisors to support efficient pickup and store operations.
- Assist in maintaining a clean, safe, and organized work environment at all times.
Other Duties:
- Sales floor organization and maintenance tasks as needed.
- Assist with scrap metal cleaning and sorting when required.
- Support general store operations and special projects as assigned.
Qualifications:
- Current DOT medical certification or prior experience driving a box truck a PLUS.
- Will train the right candidate; however, must be willing and able to obtain a DOT medical certification as part of the onboarding process.
- Must be able to obtain and maintain a valid DOT medical certification in accordance with applicable regulations.
- Must possess a valid driver’s license and maintain an acceptable driving record in accordance with organizational insurance standards.
- Ability to safely lift, move, and handle heavy items regularly throughout the workday.
- Comfortable working in a physically active, warehouse-style retail environment.
- Strong communication and customer service skills when interacting with donors, customers, and team members.
- Reliable, punctual, and able to follow directions and safety procedures.
Physical Requirements:
- Ability to lift, carry, push, and pull items weighing 50+ pounds regularly, with team assistance for heavier items.
- Frequent standing, walking, bending, kneeling, reaching, and climbing throughout shifts on concrete floors and in warehouse environments.
- Ability to safely load and unload furniture, appliances, and building materials from trucks and donation sites.
- Comfortable working in varying environments, including outdoors in all weather conditions and inside non-climate-controlled warehouse spaces.
- Ability to climb in and out of box trucks and ride along for extended periods of time.
- Manual dexterity to handle tools, secure loads, and process donations.
- Visual and physical ability to assess items for safety, quality, and acceptance standards.
Equal Opportunity Employer:
Habitat for Humanity of the Lehigh Valley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.